Our academic team cover a wide variety of research topics in their respective fields and their work appears in the leading international journals with books published by top tier publishing houses. Below is a snapshot of some examples of this research that relates directly to service excellence and operational management in these industries. A number of these publications have been based exclusively on CERM PI projects in collaboration with our industry clients.


Sport and Leisure

 

O’Boyle, I. (2016). Organisational performance management in sport. Routledge: London. ISBN: 978-1-315-67378-3.

 

Howat, G., & Assaker, G. (2016). Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia. Sport Management Review, 19, 520-535.

 

O’Boyle, I., & Hassan, D. (2015). Applying performance management practices in non-profit sport organisations: A case study of New Zealand. International Journal of Sport Management, 16, 276-299.

 

O’Boyle, I. (2014). Developing a performance management framework for a national sport organisation. Sport Management Review, 18, 308-316.

 

O’Boyle, I. & Hassan, D. (2014). Performance management and measurement in national level non-profit sport organisations. European Sport Management Quarterly, 14, 299-314.

 

Theodorakopoulos, N., Howat, G.A., Ko, Y., & Avourdiadou, S. (2013). A comparison of service evaluation models in the context of sport and fitness centres in Greece. Managing Leisure, 19, 18-35.

 

Howat, G. & Assaker, G. (2013). The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: empirical results from public, outdoor aquatic centres in Australia. Sport Management Review, 16, 268-284.

 

Cleland, J.A. (2012). Working Together through Sport? Local Authority Provision for Ethnic Minorities in the UK. Sport in Society 17, 38-51.

 

Howat, G. A. (2012). Understanding customer benefits in public aquatic centres. Australasian Parks and Leisure, 15, 7-9.

 

Howat, G.A., Alikaris, J.M., March, H.M. & Howat, P. (2012). Health-related benefits: Their influence on loyalty and physical activity participation in Australian public aquatic centres. International Journal of Sports Management and Marketing, 12, 73-92.

 

O’Boyle, I. (2012). Performance management in sport. In S. Leberman, C. Collins & L. Trenberth. (Eds.) Sport business management in New Zealand and Australia. (pp. 363-377). Cengage Learning: Melbourne. ISBN: 978-0-170-21732-3

 

O’Boyle, I. (2011). Performance management and the balanced scorecard in the modern non-profit organisation. Corporate Board: Roles, Duties and Composition, 7, 48-56.

 

Voigt, E.C., Howat, G. A., & Brown, G.P. (2010). Hedonic and Eudaimonic Experiences among Wellness Tourists: An exploratory enquiry. Annals of Leisure Research, 13, 541-562.

 

Howat, G.A., Crilley, G.P., & McGrath, R.M. (2008). A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure, 13, 139-161.

 

Tourism

 

Hallak, R., Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: a higher-order structural model. Journal of vacation marketing, online, 1-18.

 

Sigala, M. (2015). From demand elasticity to market plasticity: a market approach for developing revenue management strategies in tourism. Journal of Travel and Tourism Marketing, 32, 812-834.

 

Assaker, G., & Hallak, R. (2013). Moderating effects of tourists' novelty-seeking tendencies on destination image, visitor satisfaction and short- and long-term revisit intentions. Journal of Travel Research, 52, 600-613.

 

Hallak, R., Assaker, G., & Lee, C. (2013). Tourism entrepreneurship performance: the effects of place identity, self-efficacy, and gender. Journal of travel research, 54, 36-51.

 

Kim, K., & Brown, G.P. (2012). Understanding Tourist Perspectives on Geotourism Experience: Implications for Destination Development. Tourism Review International: an international journal. 16, 45-57.

 

Kim, K., & Brown, G.P. (2012). Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty. Anatolia, 23, 328-347.

 

Sigala, M. (2010). Measuring customer value in online collaborative trip planning processes. Marketing Intelligence and Planning, 28, 418-443.

 

Sigala, M., Chatzigeorgiou, C., Christou, E., & Kassianidis, P. (2009). Examining the relationship between emotions, customer satisfaction and future behavioural intentions in agrotourism, Tourismos: an international multidisciplinary journal of tourism, 4, 145-161.

 

Gross, M. J., & Brown, G.P. (2008). An empirical structural model of tourists and places: progressing involvement and place attachment into tourism. Tourism Management, 29, 1141-1151.

 

Gross, M.J., Brien, C.J., & Brown, G.P. (2008). Examining the dimensions of a lifestyle tourism destination. International Journal of Culture, Tourism and Hospitality Research, 2, 44-66.

 

Hospitality

 

Fakih, K., Assaker, G., Assaf, A.G., & Hallak, R. (2016). Does restaurant menu information affect customer attitudes and behavioral intentions? A cross-segment empirical analysis using PLS-SEM. International Journal of Hospitality Management, 57, 71-83.

 

Lee, C., Hallak, R., & Sardeshmukh, S.R. (2016). Drivers of success in independent restaurants: a study of the Australian restaurant sector. Journal of hospitality and tourism management, 29, 99-111.

 

Lee, C., Hallak, R., & Sardeshmukh, S.R. (2016). Innovation, entrepreneurship, and restaurant performance: a higher-order structural model. Tourism management, 53, 215-228.

 

Haddad, R.E., Hallak, R., & Assaker, G. (2015). Price fairness perceptions and hotel customers' behavioral intentions. Journal of vacation marketing, 21, 262-276.

 

Sigala, M. (2014). E-hospitality and technology, in I Pantelidis (ed.), The Routledge handbook of hospitality management, Taylor and Francis, UK, ch. 25, pp. 287-301.

 

Sigala, M. (2014). Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector, in Z Gu (ed.), Management science applications in tourism and hospitality, Taylor and Francis, UK, ch. 5, pp. 39-60.

 

Assaker, G., Hallak, R., O'Connor, P., & Vinzi, V.E. (2013). Partial least squares path modelling (PLSPM): a new direction for research in tourism and hospitality. Journal of travel and tourism research, 13, 158-179.

 

Sigala, M. (2013). A framework for designing and implementing effective online coupons in tourism and hospitality. Journal of Vacation Marketing, 19, 165-180.

 

Events

 

Brown, G., Essex, S., Assaker, G., & Smith, A. (2017). Event satisfaction and behavioural intentions: examining the impact of the London 2012 Olympic Games on participation in sport. European sport management quarterly, online, pp. 1-18.

 

Brown, G., Smith, A., & Assaker, G. (2016). Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics. Tourism Management, 55, 160-172.

 

Hallak, R., McCabe, V.S., Brown, G., & Assaker, G. (2016). Segmenting meeting and event management organizations based on business performance. Event management, 20, 283-393.

 

Shipway, R., King, K., Lee, I.S., & Brown, G. (2016). Understanding cycle tourism experiences at the Tour Down Under. Journal of sport and tourism, 20, 21-39.

 

Brown, G.Lee, I.S., King, K., & Shipway., R. (2015). Eventscapes and the creation of event legacies. Annals of leisure research, 18, 510-527.

 

Lee, I.S., & Huang, S. (2015). Understanding motivations and benefits of attending a multicultural festival. Tourism analysis, 20, 201-213.

 

Brown, G., & Huang, S. (2014). Interpreting tourism at Olympic sites: a cross-cultural analysis of the Beijing Olympic Green. International journal of tourism research, 17, 364-374.

 

Brown, G.P., Hixson, E., & McCabe, V. (2014). Privileged mobility: employment and experience at the Olympic Games. Journal of sport tourism, 18, 265-286.

 

Lee, I.S., Lee, T.J., & Arcodia, C. (2014). The effect of community attachment on cultural festival visitors' satisfaction and future intentions. Current issues in tourism, 17, 800-812.

 

Lee, I., Arcodia, C., & Lee, T.J. (2012). Benefits of visiting a multicultural festival: the case of South Korea. Tourism Management, 33, 334-340.

 

Hixson, E.J., McCabe, V., & Brown, G.P. (2011). Event attendance motivation and place attachment: an exploratory study of young residents in Adelaide, South Australia. Event management, 15, 233-243.

 

Lee, I., & Arcodia, C. (2011). The role of regional food festivals for destination branding. International journal of tourism research, 13, 355-367.