FUTURE OF TOURISM
Emerging research. Informing industry. Interdisciplinary appeal.
What technologies and social changes will disrupt our traditional experience-based industries? From touring to cheering on our favourite team, to attending a festival or playing tennis.
The Centre for Tourism and Leisure Management’s mission is to conduct quality research to facilitate and inform management practices in the tourism and experience industries.
Our areas of expertise allow us to conduct specialist innovative research in tourism, hospitality and events, including:
- Internationalisation of hospitality, and destination image and marketing.
- Service quality and operational management in the events, sports, and leisure industries.
- Tourism behaviour and the changing ways that consumers are engaging with leisure experiences.
Sport management is now big business and requires a business-like approach. Dr Ian O’Boyle helps leading sports organisations maximise their performance by modernising their governance and streamlining their structures. He leads a UniSA team in CERM-PI that provides operational benchmarking for sports, leisure and aquatic facilities across Australia.
Professor Mariana Sigala is Professor in Tourism and Director of the Centre of Tourism & Leisure Management. She is an authority in the area of Service Operations Management and Information and Communication Technology (ICT) applications in tourism and hospitality. Her work on the transformation and disruption of the ‘experience economy’ and technological disruption of tourism and hospitality sectors is internationally recognised.
Ruth Rentschler OAM is Head School of Management and Professor Arts and Cultural Leadership at the University of South Australia. She has conducted governance research in Australia for visual arts organisations, arts ministries, and performing arts organisations. Ruth recently completed a research monograph on arts governance as the first in a series on the cultural and creative industries for Routledge, Oxon.
Dr. Ian O'Boyle
Worldwide growth in tourism demand has resulted in unprecedented levels of competition among destinations as they try to capture their share of the tourism pie.
Multicultural festivals have emerged in many contexts to celebrate culture, community and harmony. While the social role of multicultural festivals is generally well-recognised, associated benefits are easily overlooked.
From the roar of the V8 Supercars, to the creativity and colour of the Festival of Arts, it is difficult to imagine life without events.
The tourism industry is larger and more accessible than ever before, with the effects of over-tourism being felt around the globe. But while the industry is often viewed in economic terms, discerning clients and communities are starting to demand more.
Centre for Tourism and Leisure Management
City West Campus, Elton Mayo Building, 55 North Terrace, Adelaide SA 5000