Customised Projects

In addition to our flagship customer service quality and operational management indicators surveys, we facilitate customised research projects with a number of industry partners. These projects normally involve adapting our current expertise in customer service quality and operational management to suit the individual needs of our clients. Our goal with all customised projects is to help organisations understand and solve problems through evidence based research.


Dr Ian O'Boyle, Director of CERM PI

UniSA Business School

School of Management

University of South Australia

City West Campus

Adelaide, South Australia

p +61 8 8302 5159

email ian.o'
















"CERM PI provide a valuable benchmarking tool for the 42 member institutions within the Australian University Sport sector. AUS has engaged with CERM since 2012 to prepare data collection and analyse such data to enable the member institutions to use for business planning, improvement of operational practices, strategic planning as well as identify best practice within the sector. AUS appreciates the work done by CERM PI to allow AUS to have a viable data collection tool to allow our members, and AUS to maximise the opportunities within the sector"
Don Knapp Chief Executive Officer Australian University Sport